Privacy Policy

Last Updated: 15/03/2026

Mc Rose Solutions Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, store, and use your personal data in accordance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect:

1.1 Personal Information
• Name
• Phone number
• Email address
• Home/business address
• Property details for your cleaning service
• Payment details (processed securely via third-party processors)

1.2 Technical Data
• IP address
• Browser type
• Website usage information (via cookies)

1.3 Communication Data
• Emails, messages, call logs, booking information

2. How We Use Your Information

We use your data to:
• Provide and manage cleaning services
• Handle bookings, confirmations, and customer support
• Process payments and send invoices
• Improve our services and website
• Comply with legal and regulatory obligations

We do not sell your data or share it with third parties for marketing.

3. Legal Basis for Processing

We process data under:
• Contractual necessity (to provide services)
• Legitimate interest (business operations)
• Legal obligation (insurance, accounting, compliance)
• Consent (for marketing emails, optional)

4. How We Store & Protect Your Data

We use secure digital systems and access controls. Data is stored in the UK or in GDPR-compliant cloud systems.

5. Sharing Your Information

We may share your data only with:
• Cleaning staff (job details only)
• Payment processors
• Insurance providers (if a claim is made)
• Website/IT service providers (GDPR-compliant)
• Legal authorities where required by law

We never share data unnecessarily.

6. Data Retention

We keep data only as long as necessary:
• Service data: up to 6 years (legal/accounting)
• Communication data: up to 2 years

7. Your Rights

You have the right to:
• Access your data
• Correct inaccuracies
• Request deletion
• Withdraw consent (marketing)
• Request data transfer

Requests can be made via email.

Refund Policy

We aim to deliver every clean to a professional standard. If you’re unsatisfied:

• Notify us within 24 hours of the service
• We will re-clean the area free of charge OR issue a partial refund if agreed
• Refunds are processed via original payment method within 5 business days

Cookie Policy

Our website uses cookies to improve user experience and ensure smooth functionality.

1. What Are Cookies?

Cookies are small files stored on your device when you browse a website. They help remember preferences, track site performance, and improve navigation.

2. Types of Cookies We Use

2.1 Essential Cookies
Required for the website to function (e.g., contact forms, navigation).

2.2 Performance Cookies
Help us understand how visitors use the website through anonymised analytics.

2.3 Functional Cookies
Remember preferences such as language or region.

2.4 Marketing Cookies
Used only if consent is given, for personalised advertising or remarketing.

3. How We Use Cookies

We use cookies to:
• Improve site performance
• Analyse visitor behaviour
• Provide seamless navigation
• Enable basic website functions

4. Managing Cookies

You can accept, decline, or delete cookies in your browser settings.
Note: Disabling cookies may affect website performance.

COMPLAINTS PROCEDURE

To submit a complaint:
• Email mcrosesolutions@gmail.com or call +447932675212
• Include date, service address, and issue summary
• We will respond within 48 hours
If unresolved, complaints may be escalated to the Director or Business Owner for final resolution.

Contact Us

For any legal or privacy concerns, please write to:
MC ROSE SOLUTIONS LTD, 42 Greenham Crescent, Chingford, London E4 8YQ, UK
Email: mcrosesolutions@gmail.com | Phone: +44 7932 675212

MC ROSE SOLUTIONS – The Gold Standard of Clean.